Effective Date: May 25, 2018
DATA PROTECTION LAWS
We must comply with the Data Protection Act no 2472/1999, Law no 3471/2006 and the General Data Protection Regulation (EU) 2016/679 when keeping personal data about you when we obtain, use, disclose or otherwise process such data.
We are committed to protecting your personal information and respecting your privacy. This policy explains the personal information we collect from you, and how we use and process your personal information in connection with your relationship with trueEX as a current or potential customer or affiliate, or a current or potential customer representative (including users of our various platforms). In particular, we explain the kinds of personal information that we collect from you, how we collect it, what we use it for, and with whom we may share your personal information. By “personal information” we mean information about you that identifies you, or could identify you.
CATAGORIES OF INFORMATION WE COLLECT
We collect personal information such as your name, business address, business email address, and business telephone number.
HOW WE COLLECT YOUR INFORMATION
We collect personal information about you directly from you or from your employer and during the sales and onboarding process for you to access our various platforms and service, or it is information you have provided to us in the normal course of doing business.
WHY WE COLLECT YOUR INFORMATION
We use your personal information for compliance with legal and regulatory purposes, for general corporate obligations and communications/marketing to provide you with the services that we are obligated to provide. The purposes for which we collect and process your information are deemed legitimate interests. We collect and process your information for the following purposes:
WHO ELSE MAY HAVE ACCESS TO YOUR INFORMATION
To best serve you, we may share your personal information with service providers that are essential to provide the services you expect. They are restricted from using your information in any manner other than in helping us to fulfil your expectations of the services provided by trueEX.
In order to provide our services to you, we may need to share your personal information with third parties such as third party contractors who deliver services to us, such as maintenance services, hosting services or development services.
We may share aggregated information, log data and usage statistics with third parties for the purposes of demographic, industry and marketing analysis, and for the formation of business relationships.
We may also disclose your personal information to a third party when you ask us to do so, when we believe it is required to provide to service providers in the normal course of providing services to you, or if required by law or regulation to which we or you are subject.
COUNTRIES HAVING ACCESS TO YOUR INFORMATION
For data storage reasons, we are unable to store all of your personal information in the European Economic Area. Our servers, storing and keeping your information secure, are located in the United States.
Because we collect your personal information only for legitimate interests, we are not required to ask for your consent. While we do not plan to do so, if we ever intend to use your personal information for other purposes that you would not expect or purposes which would not be construed to be for a legitimate interest, we will ask for your consent.
COLLECTING YOUR INFORMATION LEGALLY
We are able to legally collect and use your personal information either because it is necessary for legal and regulatory purposes for you to access our Platform, or is used for a lawful business objective in order for us to carry out our legitimate interests.
RETENTION OF YOUR INFORMATION
We will retain your personal information for as long as it is necessary as required by law. trueEX is subject to state and federal laws in the United States and other laws in jurisdictions outside of the United States, and is required to retain your information for the time period required by the laws of those jurisdictions.
You have the right to:
To make any requests as listed above, please contact us at email@example.com.
We will confirm any requests relating to your rights above within one month of receipt of your request, or within two months of receipt of your request where this request is more complex.
WITHDRAWAL OF YOUR CONSENT
You can tell us to stop using your personal information at any time by emailing us at firstname.lastname@example.org or by choosing to unsubscribe, if that choice is available.
If you tell us to stop using your personal information, the consequences of doing so are the following:
You can disable cookies at any time by using your browser options. You can find out more about cookies by following this link: https://ico.org.uk/for-the-public/online/cookies/.
We do not knowingly collect any information from anyone under 16 years of age. Our website, products and services are all directed to people who are at least 16 years old or older. If you are under 16, do not use or provide any information on this website or on or through any of its features/register on the websiteor provide any information about yourself to us, including your name, address, telephone number or email address. If we learn we have collected or received personal information from a child under 16, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at email@example.com.
LINKS TO OTHER WEBSITES AND SERVICES
YOUR INFORMATION, YOUR CHOICE
To update us with your information-sharing preferences, you may contact us by email at firstname.lastname@example.org;
You are not asked to, and should under no circumstances, disclose your current or prior salaries, wages, benefits, allowances, retirement plans, bonuses, commissions, profit percentages or other compensation at any time to us.
We shall implement appropriate technical and organisational measures to ensure a level of security appropriate to potential risks, including:
We maintain physical, electronic and procedural safeguards to protect the confidentiality and security of personal information transmitted to us using our website.
This policy replaces all previous disclosures we may have provided you about our information practices. We reserve the right to change this policy, and to apply any changes to information previously collected, as permitted by law. If there are material changes to this policy or our information practices change in the future, we will notify you by posting the policy changes on our website.
MAKING A COMPLAINT
We pride ourselves on excellent customer service, but if you would like to make a complaint about the way we have collected or used your personal information, please contact us at email@example.com
If you are unhappy about the way we have handled your complaint and/or you would like to take the matter further or make a complaint directly to our regulator without contacting us first, you can do so by contacting the Information Commissioner’s Office (“ICO”) by following this link: https://ico.org.uk/concerns/ or telephoning the ICO helpline, which is 0303 123 1113.